Privacy notice for travel requests
When you submit a request or contact support, we use your information to respond, coordinate details, and improve the experience. Here’s what that means in plain language.
What we collect
When you inquire or message support, you may share details such as your name, email address, phone number, preferred date, group size, and notes about accessibility needs.
We also use the details you provide to understand what you’re looking for and respond accurately.
How we use it
- To review and confirm availability for your request.
- To communicate with you about timing, logistics, and next steps.
- To provide customer support when you have questions.
- To maintain quality and safety through internal review processes.
Who we share with
We may share relevant details with the appropriate service providers needed to fulfill your request. We share only what’s necessary for coordination and communication.
We do not sell your personal information.
Your choices
- You can opt out of email updates by following the instructions in our messages.
- You can request changes to your information by contacting support.
- You can ask questions about how your data is used.
Security and retention
We use reasonable safeguards designed to protect information from unauthorized access. We keep submitted request details for as long as needed to handle your request, respond to questions, and meet record-keeping requirements.